Contact information
Contact Information
Who we are
This store is owned and operated by:
Everline Group Inc.
A company incorporated in Québec, Canada
Trading as BLOOHAIR
Registered address
215 Boulevard du Curé-Labelle
Sainte-Thérèse, QC J7E 2X6
Canada
Orders are fulfilled from fulfilment centres located in the United States. Please do not send returns to the registered address: write to us first and we will send return instructions.
How to reach us
Email — support@bloohair.co
This is the fastest way to reach us, and the address to use for order questions, subscription changes, returns and privacy requests.
Telephone — +1 518 868 1362
Response times
We answer email within 1 to 2 business days, Monday to Friday, excluding public holidays. Messages received over a weekend are answered the following business day.
What to include in your message
To help us resolve your question in a single exchange, please include your order number and the email address used at checkout. For a damaged or incorrect item, attach photographs of the product and of the outer packaging.
Specific requests
- Subscription changes — skip, pause, change the frequency or cancel from your account portal at any time; no need to contact us. See our Subscription Policy.
- Returns and refunds — see our Refund Policy, then write to us to obtain a return authorization. Please do not ship anything back before receiving one.
- Delivery and tracking — see our Shipping Policy.
- Privacy requests — use the subject line "Privacy Request" so your message is routed correctly.
Health and safety
We are not able to provide medical advice. If you have a question about whether this product is suitable for you, consult your physician or another qualified healthcare professional. If you are experiencing a medical emergency, contact your local emergency services.